Lately, everywhere I go, customer service seems to be a thing of the past. It takes more than 5 minutes for the teller to even come to the window, the cashier huffed at me when I said I'd like my milk in a bag (and she asked the question!). It seems as though "the customer is always right" is no longer correct. So when my Keurig died and Jeff said he was going to call them, I laughed. It's outside of the warranty period and no one seems to care anymore. And lets be honest, I was craving a tall mug of pumpkin spice so badly today that I'd have gladly hocked my wedding band for a new Keurig so I'd have replaced it anyway (but at full price).
Imagine my surprise when Jeff hung up and told me that my new Keurig Platinum was being shipped out tomorrow. They stood behind their product, apologized for the defect and thanked Jeff for calling. This time next week, I'll be sitting with a steaming cup of java while I write them a letter thanking them for their awesome customer service. I'm hooked for life!
I should have the Kroger management team get in touch with Keurig, they could learn a few things.
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